Request a refund

Your pre-order was a one-time charge of $9.99. You can get it back any time before launch, no reason needed.

• Refunds go back to the original payment method within 5 business days. Your bank may take a few extra days to show it.
• If we don’t launch by November 30, 2026, we refund everyone automatically.
• Prefer email? Write to support@promo.kramo.org from the address you paid with.

Got it. We’ll refund within 5 business days.